1mb above size PDF not getting deliver via bot

Dishang Shah
#1
Dishang Shah
PDF not getting deliver via bot but in livechat shows file sent.
if i use below 1mb then works.
Till 25-04-2025 bigger file size via chatbot working.
this was working with 30mb file even META restricted to 100MB on my other platform 67MB file getting deliver instantly.
So you have to allow because in 1MB pdf we can't cover all features of our products. see single tick only shows in livechat shows but not getting deliver to user.
even in my panel i set 100mb in document still issue.
please resolve ASAP i reported 2 days ago and you not resolved yet
#2
Kamrul Hasan
(Last updated )
#1

Dishang Shah

We just tested with a file that is 10MB and it went through the chatbot. But WhatsApp is taking too long to deliver.

Thank you.
#3
Dishang Shah
(Last updated )
#2

Kamrul Hasan

This issue is on BS platform only i already shared you my other platform chatbot with 67mb file and demo credentials to test.
so please resolve this is not META issue.
META allows 100mb PDF file https://developers.facebook.com/docs/whatsapp/cloud-api/reference/media/ check this
#4
Dishang Shah
(Last updated )
i tested 5mb PDF also not getting deliver around in 1min.
#5
Dishang Shah
#4

Dishang Shah

i see below error

131000

Something went wrong

Message failed to send due to an unknown error.
#6
Dishang Shah
Please resolve.. too much time you taken
#7
Dishang Shah
Any update?